Privacy Policy

Effective Date: January 1, 2026

Welcome to Hot Mess Food Club. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our grocery e-commerce website or place an order.

1. Information We Collect

We may collect the following information:

Full Name
Email Address
Phone Number
Delivery Address
Billing Address
Payment Information (processed securely through payment providers)
Order History
Account Login Details
IP Address
Browser and Device Information
Cookies and Website Usage Data

2. How We Use Your Information

Your information is used to:

Process grocery orders.
Deliver your purchases.
Process secure payments.
Provide customer support.
Send order updates and notifications.
Improve our products and website.
Prevent fraud and enhance security.
Comply with legal obligations.

3. Cookies

We use cookies to improve your browsing experience, remember your shopping cart, analyze website traffic, and personalize content. You may disable cookies in your browser settings, although some features of the website may not function properly.

4. Sharing Your Information

We may share your information with:

Payment processing providers.
Delivery and logistics partners.
Website hosting and IT service providers.
Government or regulatory authorities when required by law.

We do not sell, rent, or trade your personal information to third parties.

5. Data Security

We use appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no online system can guarantee complete security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill orders, provide customer service, comply with legal requirements, and resolve disputes.

7. Your Rights

You may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your information.
Object to certain processing activities.
Withdraw consent where applicable.
Request a copy of your personal data.

8. Children's Privacy

Our website is not intended for children. We do not knowingly collect personal information from children without appropriate consent where required.

9. Third-Party Services

Our website may use trusted third-party services such as payment gateways, delivery providers, analytics tools, or cloud hosting services. These providers have their own privacy policies governing their use of your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Hot Mess Food Club
Email: info@hotmessfoodclub.co.za
Address: 354 Rivonia Boulevard, Rivonia, Johannesburg, 2198
Country: South Africa